Returns & Refund

Returns & Refund

Returns, Refund & Exchanges
You can initiate a return or exchange by contacting us at +91.900.423.5915 or  contact@FreeSparrowKids.com within 2 days of having received the product. Please note that:
  • Product must be unused, unwashed and undamaged. Please ensure to return the product to us within 7 days from the date it was delivered to you. 
  • In case of an exchange, we would ship a new product in same style, if available, after we receive back the product.
  • In case of a refund, we would issue you store credit valid for an year. You can use it for any purchase on our site.
  • Kindly allow us 3 working days to process refunds after the returned product has been received by us. 
  • A custom-order or product purchased under sale-offer can not be returned. 
  • Our return address is: Free Sparrow, D-6, Plot No.5, Akurli Nivant CHS Ltd, MHADA Road No.1, Akurli Road, Lokhandwala Township, Kandivali East, Mumbai - 400101
Cancellation & Refund
  • You can cancel an order anytime until it is shipped. A custom order, however, can be cancelled only within 24 hours of placing the order.
  • To cancel, email us at contact@FreeSparrowKids.com or call/whatsapp +91.900.423.5915 with order number. 
  • For prepaid orders, the amount will be refunded to the same account within 10 working days. 
  • In case a COD order is rejected, we would not provide COD service again to the customer.
  • We make every effort to fulfill your order. However, under rare scenarios, we might be unable to process it and have to cancel it. In such a situation, we shall inform you promptly. Any payment received will be refunded within 10 working days. Please note that our liability will be limited only to the refund of your payment.